When can I buy my membership?
Memberships are on sale now – Get yours today here
Help, I’m struggling to renew my seats!
The renewal period has now ended, and you can only purchase as a new membership now.
If you are wanting a specific seat but can’t purchase it, get in touch and we’ll see if we can open it up for you.
If you’ve purchased a standard membership but need foundation membership reinstated onto it, and had foundation membership last season, let us know and we’ll edit it for you.
I’ve forgotten my membership password, how do I log in to renew or check my order?
Use the forgotten password feature here. Please note this only works if you enter the correct email address from your existing membership or ticket order. If this still isn’t working, let us know.
How do I change seats if I’ve already paid for my membership?
- Log into the Memberships Area here.
- Click the seat you want to change.
- Scroll down and click “change seat”.
- Follow the rest of the instructions on screen.
I used to be a Foundation member but am not anymore. How can I get this back?
A Foundation member is one who has been a member every year since 2007. This must include the years in which the Phoenix men’s team was based in Wollongong and did not have home seasons in Wellington.
For those members who didn’t renew during that time, we offered a Foundation membership reinstatement in exchange for purchasing a Football for All membership donation equivalent to the price of your membership renewal.
If either of the above apply to you, your Foundation membership should be applied. If there’s an error and your account isn’t showing correctly, let us know.
I’m keen for a membership but don’t know if I can make the matches. When will the draw be finalised?
The men’s fixtures were released on 4 July. We expect to release the women’s fixtures in early September.
I’ve been given a discount/promo code for my membership. How do I apply this?
Proceed through the whole purchase process (including entering your shipping details), then on the payment selection screen you’ll see the option to add a promo code:
What if I forgot?
Can I become a member if I don’t live in Wellington?
If you are based outside of Wellington or aren’t able to make it to many of the matches, we recommend purchasing the Club Membership which is non ticketed. This gets you closer to the club with partner discounts, a special keyring, news and updates from the club, digital match day programmes, voting rights to season awards, and more. For those only able to make it to some games during the season, watch this space as we will also be launching multi passes to matches – great to combine with the Club Membership. This will go live in mid September.
Please note, we no longer offer NZ Club or Aus Club memberships.
Alternatively you can support the club with a donation to Football for All and support low socioeconomic communities and foster inclusion and participation in football across NZ.
What are the requirements for a family membership?
A family pass consists of either 2 adults and 2 children aged between 4-15, or one adult and 3 children. The child age applies at the time of purchase (i.e., if the child turns 16 partway through the season we won’t cancel your membership!)
In order to select the family membership, you need to choose one Family Pass – Adult which will apply the full price, and then select the remaining passes as one Family Pass – Additional Adult and two x Family Pass – Additional Child, or three x Family Pass – Additional Child.
Where’s the Phoenix Lounge and who gets access?
The Phoenix Lounge is an exclusive area behind the goal where you can enjoy the comfort and shelter of watching the game from inside the lounge, as well as a seat outside the lounge if you want to get amongst the action.
The lounge has its own cash food and drinks bar, tables and chairs, separate toilets, complimentary tea and coffee, programmes and team sheets, games for the kids, and visits from club mascot Nixie.
You can purchase a Phoenix Lounge membership for the season or buy match day tickets into the Lounge. If you’re a Foundation member, you also have access to the lounge!
You can access the lounge from heading up to the back of the seats between aisles 17-19, or internal access is the members and corporate entrance at Sky Stadium, and catching the escalator or lift to level 2.
Do I get access to the women’s games?
This year we have revamped our membership program and no longer include A-League Women access for Sky Stadium based season passes. We’ve done this in order to keep the memberships affordable and allow a more customised experience for you.
What’s the difference between getting an A-League Women’s season pass as an addon, compared to buying as a standalone?
If you’re purchasing your A-League Women’s season pass as an add-on to your Sky-Stadium based season pass, you won’t get an additional merch pack (as you already get this with the Sky Stadium based pass). The membership card for A-League Women access will be digital only. For this reason, purchasing as an add-on is cheaper than purchasing a standalone season pass that includes the merch pack.
When will I receive my merch pack?
Estimated delivery dates will be updated closer to the time but the first lot of deliveries are expected around 1-3 weeks before the first match of the season.
What’s all this about ‘auto renewal’?
To make it as easy as possible for you, we have introduced an auto renewal system. By purchasing your membership you automatically enter into the auto renewal system so when we go live with our 2025-26 memberships, we’ll charge your card to get your same seats so you don’t have to do it yourself. But don’t worry – we will give you plenty of notice before this happens, and easy instructions as to how to opt out of this system.
Do you cater for accessibility patrons?
See here for accessibility information at Sky Stadium.
Porirua Park has space in the grandstand for up to 5 wheelchairs, and you can also watch the match from the concrete concourse in front of the grandstand. To get to the grandstand platform, head up the path behind the grandstand and you’ll see the door that goes to the platform.
To book a mobility park at Porirua Park, please email us at least two working days before the match.
Where can I find membership terms and conditions?
Check them out here.
Does my membership get me into the finals series if we qualify?
APL runs the finals series and therefore it has its own separate ticketed access. Members do not qualify for entry as part of their membership however where possible we will give preferential access and discounts to members.
Does my membership give me access to the Unite Round matches?
If Wellington Phoenix hosts a ‘home’ game as part of the Unite Round, you will qualify for a free ticket to that match for the relevant team. Otherwise we will endeavour to give you preferential ticket buying.
Ticket information for existing members went out via email on 22 August. After that date, we’ll contact new members every couple of weeks to ensure nobody misses out.
Is my membership transferable?
Yes, if you’re unable to make it to any matches we encourage you to lend your card to a friend or family member. Please note their age must match the membership e.g adult, child, student, etc. If you’d like to permanently change the name on a membership you can do so through the Flicket portal.
I’m meant to be getting member/club emails but am not receiving them. What can I do?
Let us know and we will check your email out.
Who do I call if I have a query with my membership?
Please email wellingtonphoenix@flicket.co.nz or members@wellingtonphoenix.com in the first instance. If your enquiry is urgent please phone us on 0800 WELNIX and follow the instructions to speak to the memberships team. If it’s match day please see the Flicket team (at Sky Stadium this is at Box Office 2)
